1. My institution has a subscription access Online, but I'm not able to see the full text of articles. I'm prompted for a user name and password. Why is this happening?

   When this happens, the IP address for your machine is not being recognized by our computer. This failure is caused by one of three things:

   Your institutional subscription has not yet been activated.

   The person who "activated" the online subscription did not enter all needed IP addresses for your institution.

   The person who "activated" the online subscription does not realize that some subnets of your institution are routed through a proxy server.

2. What should I do?
   Talk to your librarian and let them know you are having trouble.
3. My library subscribes to the paper form, but I can't get access to the online journal. Why?

   Your institution has not yet activated its online institutional subscription. All institutional subscribers receive access to the online journal. Notify your library that you would like online access and encourage your librarian to activate the online subscription.

4. Who from my institution can access online?

   Any authorized user connecting through your institutional network will be allowed access.

5. What is an Institution?

   A library is all parts of an organization that report to the same Chief Academic Officer or Chief Executive Officer. For multi-campus academic library, each organization listed in the Directory of Higher Education [www.educause.edu/content.asp?page_id=672&bhcp=1] is a separate library. Academic law and academic medical libraries may be part of a University if they report either to the same institutional Chief Academic Officer or the Chief Executive Officer.

   Contact Suzanne Cholwek for information about multi-site licenses.

6. How will this work?

   When someone attempts to access online, our server checks to see if the requesting computer is within the list of Internet IP addresses provided by a subscribing institution. If it is, the reader will be able to use all those services enabled for institutional readers. For institutional subscribers, there are no user names or passwords to remember, and there is currently no limit on the number of readers from your institution who may access online simultaneously.

7. What subscription packages are available?

   Individual Subscribers have access to:

   Tables of contents, abstracts, full text searching, full text display, document delivery, PDFs, links to Medline and gene databases, and future tables of contents and have the advantage of password online access from any computer connected to the Internet.
   [Ordering & Cost]

   
   Institutional Subscribers have access to:

   Tables of contents, abstracts, full text searching, full text display, PDFs, links to Medline and gene databases, future tables of contents, and document delivery. Access is limited to authorized users of an institutional subscription.
   [Ordering & Cost]

8. Can my institution subscribe only to the electronic version?

   Yes.

9. If our online subscription expires and at some later date we reinstate our subscription, will we have access to all years of the electronic version?

   Yes, when you buy an online subscription, you have access to all years of the database.

10. How can I access online if I am not an ASPB member and I don't have access through an institutional subscription?

    You may purchase a subscription as an individual (nonmember) subscriber, or you may wish to apply for ASPB membership. Without a subscription, you have access to the table of contents and abstracts (but not full text) at no cost and without having to register.

Still have questions?

Librarians needing further information about institutional subscriptions should contact:

ASPB Institutional Subscriptions
15501 Monona Drive, Rockville, MD 20855-2768
phone: 301-251-0560, ext. 141
fax: 301-251-6740
e-mail: institution@aspb.org